Custom printed seed packets, personalised online

Your artwork stays yours. You keep all rights in the words, images, logos and designs you type into or upload to the personaliser. By ordering, you confirm that you own them or have a licence that lets them be printed on seed packets for your purpose, and that printing them will not infringe anyone's copyright, trade mark or other rights. You give us permission to store, reproduce and print them only to proof, produce, deliver and, if needed, reprint your order. We do not check ownership or licences, and we never use your artwork for anything else without your written permission.

Logos, brands and people. Business, school, council and charity logos may be used only by the organisation that owns them or someone it has authorised. If your design shows an identifiable person, you confirm that they (or a parent or guardian for a child) have agreed to appear on the packets, and that you own or are licensed to use the photograph; commissioned wedding and portrait photographs usually belong to you, but check your photographer's contract.

Aboriginal and Torres Strait Islander art. If your artwork is, or is presented as, Aboriginal or Torres Strait Islander art, you confirm it was created by, or is used with the free, prior and informed consent of, the artist or community, and you will include the attribution they ask for. We do not print generic "Aboriginal-style" clip art, and we will not print "authentic" or "hand-painted" unless you can back it up.

If someone makes a claim. If a third party claims your artwork infringes their rights or breaks the law, you agree to cover our reasonable costs and losses from that claim, except to the extent we caused or contributed to it. Nothing here limits your rights under the Australian Consumer Law.

We may decline to print, or pause, an order whose artwork we reasonably think is unlawful, defamatory, obscene, hateful or discriminatory, invades someone's privacy, misleads people about who made or endorsed the packet, or uses a logo, brand, character or image you are not allowed to use. If we decline, we will tell you why and refund everything you have paid for that order. Our decision has to be reasonable, and we will hear you out if you think we have it wrong.

We print exactly what you approve. Before anything is printed you will see the front and back of the packet at full size on screen (and as a PDF if you ask). Check spelling, names, dates, the layout and how sharp your logo looks. Once you approve the proof we cannot change it, and errors that were visible on the approved proof (typos, wrong dates, blurry images, cut-off text, colours as shown) are not a fault in the goods. Reprinting to fix an approved error is charged at the per-packet price for the reprint quantity, with no design fee.

Our mistakes are ours. If the packets you receive do not match the proof you approved, are misprinted, damaged, on the wrong envelope, or hold the wrong seed, that is on us and you are entitled to a remedy under the Australian Consumer Law: see our Returns, Refunds and Consumer Guarantees Policy.

Your screen shows colour as light; we print with toner on uncoated white paper, so printed colours differ from the screen and can vary a little from batch to batch. Our printer is built for line art and type, not for large solid blocks: big areas of dark colour can print unevenly, so the templates keep fills small and leave a 6 mm unprinted margin around the edge. These are characteristics of the product, not defects. If you need to see the real thing first, order a sample pack (five printed envelopes, $15 posted).

Production. Production starts when you have approved the proof and we have your payment (or an approved purchase order from a school, university, council or registered charity). We then dispatch within: 2 business days for up to 250 packets; 4 business days for 251 to 1,000; 7 business days for 1,001 to 2,500; larger runs as quoted. Reprints and orders with a design service take the same times from the day you approve the final proof.

Delivery. Delivery time is on top of production and depends on Australia Post; postage is charged at the tiers shown in the personaliser, standard or express. Western Australia and Tasmania orders go through state biosecurity inspection: allow an extra week, and note that WA orders travel in two legs (to Quarantine WA in Perth, then on to you) and cannot go by Express Post. For weddings, funerals and dated events, tell us the date in the order notes; if we cannot meet it we will say so before you pay, and the personaliser shows the earliest dispatch date before you check out.

Biosecurity note. Seed is inspected under state plant-quarantine law before it reaches you.

• Western Australia: we send only species listed as permitted on the WA Organism List. We lodge Western Australian orders on Fridays; packets are inspected by Quarantine WA in Perth, a WA quarantine fee of $6 applies, and delivery takes about a week longer. Cherry tomato needs certification we do not yet hold, so it is removed from your options when your delivery address is in WA.
• Tasmania: every Tasmanian order is notified to Biosecurity Tasmania in advance and marked "Attention Biosecurity Tasmania". A TAS biosecurity fee of $3 applies and delivery takes about a week longer. Dwarf sugar snap pea cannot be sent to Tasmania and is removed from your options when your delivery address is in TAS.
• Northern Territory and South Australia: no extra fee, paperwork or exclusions for anything in our custom packet range.
• Every packet carries the full botanical name of its seed on the satchel inside, and seed is sold for home-garden sowing only. If a species you chose cannot go to your state we will remove it and refund it, or ask you to choose another; anything that applies to you as the receiver in your state is yours to meet.

We deliver within Australia only. Seed for sowing is an export-controlled product: nearly every country requires an Australian Government phytosanitary certificate and an import permit held by the receiver, which is not practical for gift packets. We do not provide phytosanitary certificates and we cannot send custom packets overseas, including to New Zealand.

We collect the names, dates, messages, logos and images you enter only to design, proof, print and deliver your packets and to answer your enquiry. They are stored on our design and print systems and with our web-store provider, Shopify, and are seen only by the staff who handle your order. We keep print files and design copies for 90 days after dispatch so that we can reprint or reorder for you; files you upload are stored with your order record in our web store; order and invoice records are kept as tax and consumer law require. We never use your artwork or photos in our own marketing without your written permission, and you can ask about your information at support@happyvalleyseeds.com.au. Our Privacy Policy has the rest.

Our seed is supplied for sowing only. It is not food and must not be eaten or fed to animals. None of the seed in our custom packets is treated with a fungicide or insecticide dressing; if we ever supply a treated line, its seed is coloured and its satchel carries a red CAUTION statement. Wash your hands after handling seed and keep packets away from small children.

We accept purchase orders from government, education, council and registered charity buyers on invoice. Production starts when we have the purchase order and the approved proof; payment is due 15 days from the invoice date on the tax invoice, which shows our ABN, your organisation's name and ABN, and your purchase order number. Prices include GST (ex-GST pricing appears only on business quotes). A certificate of currency and supplier-onboarding details are available on request. Consumer guarantees under the Australian Consumer Law apply to business purchases of these goods.